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Frequently asked questions

Cube 3D printer

What is Cube®?

The Cube 3D printer is a consumer device that builds physical objects from digital designs, letting you turn your creative potential into reality.
Cube 3D Printer features:

  • Designed and certified for home use
  • Beautiful design that complements your home or office
  • Dual material capability for multi-color and multi-material printing
  • 23 amazing color options in both ABS and PLA plastics
  • New easy-load cartridges allow you to change materials in a matter of seconds
  • Amazing full-color user interface
  • Connect to your computer or mobile device seamlessly with Wi-Fi accessibility
  • 44% larger build volume than its predecesso

What makes the Cube 3 better than the Cube 2?

Almost everything. Make bigger things. Make them in multiple materials and colors. Build things faster and more precise. Explore your creative potential with unprecedented ease of use and material options.

What is included with a Cube 3?

Cube 3 comes with 2 PLA cartridges (white and neon green), the Cubify Print app and 25 free designs so you can start printing straight from the box.

Are the seven new material colors compatible with the 2nd generation Cube?

Unfortunately, no. They have been optimized for the Cube 3 printer and wouldn’t perform as well on the Cube 2.

Are the new Cube cartridges compatible with the 2nd generation Cube?

No. The cartridges have been totally redesigned to make printing as easy as possible, and the Cube 3 is the only printer that supports them.

Can I use the Cube 3 print pad on my Cube 2 printer?

No. The larger print pad of Cube 3 has been developed specifically for this printer.

What is the price of the new Cube cartridge?

$49.00

Can a Cube 2 be upgraded to a Cube 3?

No. You will need to purchase a Cube 3 to get all of the benefits.

What's the Cube 3D printer?

The 3D printer Cube turns your ideas and digital designs into real objects, like toys, jewelry and mugs. It’s super easy to use, so anyone can create designs quickly.

How does it do that?

The Cube builds objects by depositing plastic in thin layers. The layers build on top of one another until the object is finished. Think of it like dispensing frozen yogurt from a machine to make your cone as large or small as you want. 3D printing on a Cube is like that, only it lets you make way cooler, more detailed shapes.

What can I make?

Anything that fits into the Cube build area; you're limited only by your imagination! We've seen people make earrings, robots, planes, mugs, doorknobs, dog toys, dog tags, real shoes, phone cases, floating bath toys, napkin rings, androids, linked bracelets, chess pieces, cathedrals (very small ones though), gnomes… and much, much more! Go to cubify.com to see more examples.

What colors can I use?

We have over twenty colors to choose from so you can express yourself with vibrant designs. Cube can print in two colors at a time. If you want your design to have more than two colors, you can print it in separate pieces, and then attach them together later. However, you cannot swap the cartridges in the middle of a print. If you’re looking for more color options, we can print for you via our cloud-based printing service. 

What material does the Cube use?

 The Cube prints two types of materials: a special type of ABS plastic and PLA plastic. We’ve specially engineered our ABS and PLA plastics to be perfect with our printers, so you get great results every time. It's safe and can be recycled, and if your piece is thick enough, it's also dishwasher safe.

What is the difference between ABS and PLA Plastic?

ABS and PLA are both plastic materials. Our PLA plastic is specially formulated to be compostable or biodegradable while our ABS is recyclable. Customers may use either one on the new Cube. When it comes to 3D printing, the key differences between ABS and PLA are:

  • PLA is a rigid liquid and ABS is a crystallized liquid, meaning that when heated ABS transits slowly from a gel to liquid and PLA transits direct from solid to liquid
  • ABS is more flexible and PLA is more solid, meaning when stressed PLA will snap sooner
  • PLA is more glossy looking consumable than ABS

What are the different Print Modes?

The print modes determine how much plastic is used to make the part, how long it will take to print, and how strong it will be. Cube 3 can print in three different print modes: lines, diamonds and honeycomb. Lines mode is great for building parts that do not require internal structural strength. Diamonds mode is perfect for self-supporting parts that require minimal internal structural strength and lower requirement for flat top surfaces. Honeycomb works when you need both great internal structural strength and optimum flat top surfaces.


What is the CubeStick?

CubeStick is a glue that helps your print stick to the build plate; it keeps your part from wiggling and makes your prints come out better. Put a layer on the build plate before you start printing, and you’re good to go. CubeStick material is a safe, non-toxic substance we invented to help build the best quality parts possible. After printing, it easily dissolves away by simply soaking the part and print plate in warm water.

How big a piece can I make?

The Cube can print anything that fits within its 6" x 6" x 6" build space (15.25 x 15.25 x 15.25 cm).


How do I get started making stuff?

We have a lot of options. The Cube comes with 25 free 3D models, so you can print right off the bat. You can find even more 3D things to print in the Cubify Design Feed. If you want to design your own 3D models, use software from the Cubify Design Lab (or other 3D modeling software tools). You can convert your file to STL, OBJ, 3DS or PLY to allow you to print instead of just STL.


Tell me more about the plastic cartridges

Our cartridges are filled with specially formulated ABS or PLA plastic, each one containing enough material to print 13 to 15 cell phone cases. The materials come in 23 colors and are specifically designed for the Cube. Switching them out is a breeze; they snap right in. The Cube can also tell you how much material you have left, and allows you to start a print if you don’t have enough material you can then resume your print by inserting a new cartridge during a print session.


How long does it take to print a design?

It depends on how big and cool it is. A cell phone case may take less than an hour to print. You will get a good idea really quickly based on the kinds of things you design and print..


Which files can the Cube print?

The Cube can directly print .cube3 files. The Cube software, which comes with the Cube, can convert .stl, .obj, .3ds and .ply files into .cube3 files. Most CAD software (like Geomagic Design, Rhinoceros, SolidWorks, Solid Edge, Creo, etc.) can create .stl files. Maya and ZBrush can create .obj files. The size limit is 50MB, or approzimately 1 million triangles.


What does the Cube software do? Does it help me design things to print?

The Cube software lets you prep an existing 3D model for printing on the Cube, but it is not a design tool. It lets you orient, scale, add supports if needed, and then turns the model into a .cube file that the Cube can print.

If you are connected to Internet, the Cube software automatically syncs to the Design Feed on Cubify.com to bring a selection of models. If the model on the Design Feed has a Cube icon that indicates it is Cube printable, you’re good to go. If you're looking for separate design software, check out the Design Lab.


What operating systems does the Cubify software run on?

The Cube software works on both Windows and Mac OS X. You can also download the Android or iOS Cubify app that lets you print straight from your smart phone.


How accurate is the Cube?

Accuracy of the print is largely dependent on the geometry and orientation. Typical tolerances are around ±0.5% over the length of the PrintPad. If you need more accuracy, you can scale your file in your design software to account for the variance. There are no guaranteed tolerances on the Cube printer.

How thick are the layers on the printed designs?

70 or 200 microns.

Does the Cube need separate support material?

Nope. Supports are built with the same plastic as the print. The Cube software will add the needed supports for you in a way that both minimizes material and makes for easy removal after printing. Cube supports can be popped off without tools.


Cube 2nd generation 3D printer

What's the Cube 3D printer?

The Cube 3D printer is a 3D printer for everyone - it's super easy to use, and helps you turn your ideas into real stuff you can hold, like toys and jewelry and mugs.


How does it do that?

The Cube prints in 3D... which means that instead of putting ink onto a flat surface like regular printing, it builds up material in three dimensions to create a real object. It melts plastic filament, then draws with it in a very fine layer. It then builds another fine layer of plastic on top of this one, and then another, and another, building your idea in slices from the bottom up until you have a plastic object ready to hold. Think of it like dispensing frozen yogurt from a machine: you can build up your cone to be pretty big! 3D printing on a Cube is like that, only it lets you make way cooler shapes with more detail, and isn't edible.

What can I make?

As long as the piece fits into the Cube print area, you're limited only by your imagination! We've seen people make earrings, robots, planes, mugs, doorknobs, dog toys, dog tags, real shoes, phone cases, floating bath toys, napkin rings, Androids, linked bracelets, chess pieces, cathedrals (very small ones though), gnomes.... and much much more! Any piece will start as a 3D model, which is then printed by the Cube. You can see examples on cubify.com.


What colors can I use?

The cartridges that work with the Cube come in 16 different colors: white, magenta, red, purple, neon orange, tan, yellow, green, neon green, teal, blue, black, brown, silver, glow-in-the-dark blue and glow-in-the-dark green. You can use one color at a time while printing on a Cube. If you want your design to be multicolored, you can either print it in separate pieces and attach them together later, or we can print it for you on a different machine with our Cloud Printing service. You cannot swap the cartridge in the middle of a print.


What material does the Cube use?

The Cube prints two types of materials. A special type of ABS plastic and PLA plastic. It's safe and can be recycled, and if your piece is thick enough, it's also dishwasher-ready!


What is the difference between ABS and PLA Plastic?

ABS and PLA are both plastic materials. Our PLA plastic is specially formulated to be compostable or biodegradable while our ABS is recyclable. Customers may use either one on the new Cube.


What are the different Print Modes?

The print modes determine how much plastic is used to make the part. This also will dictate how long the part will take to build. For appearance models use the hollow mode. In general, this will build the part most quickly and use the least material. For more structural parts use the solid mode. Strong parts are the best combination between part strength, build time, and the amount of material used.


What is the CubeStick?

This material is a safe, non-toxic substance we invented to help build the best quality parts possible. Our specially formulated material helps hold the part you print to the print plate during printing. After printing, it easily dissolves away by simply soaking the part and print plate in warm water.


How big a piece can I make?

If it can fit within a 5.5" x 5.5" x 5.5" space (140mm x 140mm x 140mm), the Cube can print it. If you want your design to be multicolored, you can either print it in separate pieces and attach them together later, or we can print it for you on a different machine with our Printing service. You cannot swap the cartridge in the middle of a print.


How do I get started making stuff?

The Cube comes with 25 free 3D models for you to print. You can find more 3D things to print or you can design your own 3D models using software. You can also use other 3D modeling software tools to create your own STL models for printing. Once you have a model, the Cubify software will turn it into a file that the Cube can read.


How do I get a file to my Cube for printing?

You can send a file to your Cube via Wi-Fi, or by transferring it using a USB stick.


What's up with the cartridges?

The cartridges are filled with our custom ABS plastic, or PLA Plastic, with 16 color options, and are designed to work with the Cube, each one containing enough material to make about 35 models per cartridge. Switching them out is a breeze - they snap right in. The Cube can also tell you how much material you have left, and won't let you start to print a design if you don't have enough material to finish it, to avoid waste. You can print about 13 to 15 cell phone cases (or creations of similar size) from a single cartridge. You can get a discount when you get a pack of cartridges together.


How long does it take to print a design?

The print time is proportional to the size and complexity of the design. An average smartphone case will take about 2 hours to print.


How long does it take to print a design?

The print time is proportional to the size and complexity of the design. An average smartphone case will take about 2 hours to print.


Which files can the Cube print?

The Cube can directly print .cube files. The Cube software, which comes with the Cube, can convert .stl and .creation files into .cube files. Most CAD software (like Alibre Design, Rhinoceros, SolidWorks, Solid Edge, Creo, etc.) can create .stl files. .Obj files from Maya and ZBrush will need to be converted to .stl files first. There is no limit on the file size, but generally anything over 500MB would be considered really large.


What does the Cube software do? Does it help me design things to print?

The Cube software lets you prep an existing 3D model for printing on the Cube. It lets you orient it, scale it, add supports to it if needed, and then turns the model into a .cube file that the Cube can print.


What operating systems does the Cubify software run on?

The Cube software works on both Windows and Mac OSX.


How accurate is the Cube?

Accuracy of the print is largely dependent on the geometry and orientation. Typical tolerances are around +/-0.5% over the length of the PrintPad. If you need more accuracy, you can scale your file in your design software to account for the variance. There are no guaranteed tolerances on the Cube printer.


How thick are the layers on the printed designs?

200 microns, or 0.2 mm (0.008")


Does the Cube need separate support material?

Nope. Supports are built with the same plastic as the print. The Cube software will add the needed supports for you in a way that will both minimize material and be easily removable after printing. Cube supports can be popped off without tools.

CubePro 3D printer

What's the CubePro 3D printer?

The CubePro 3D printer is designed to bring your designs to life with professional grade printability for the office, school or home. It is a consumer Plastic Jet Printing (PJP) printer certified for professional and home use.

The CubePro 3D printer features:
  • Stabilized printing environment for accurate professional quality prints
  • Automated settings to ensure effortless and home-safe printing
  • Easy-feed cartridges for prolonged material life
  • Triple color print capability for multi-color, multi-material printing
  • Prints in three materials - Plastic (ABS, PLA) and Nylon
  • Eight new material colors in both ABS and PLA plastics: Gold, Bronze, Pale Yellow, Forest Green, Coral, Navy Blue, Dark Gray and Industrial Gray for a total of 24 color options
  • New color touchscreen, user interface and Wi-Fi accessibility

How does CubePro print?

The CubePro prints in 3D, which means that instead of putting ink onto a flat surface like regular printing (2D), it builds up material in three dimensions to create a real object. It melts plastic filament and then draws a very fine layer of this plastic onto a build plate. It then builds another fine layer of plastic on top of the previous one, and then another and another. On it goes, building your idea in slices from the bottom up until you have a plastic object ready to hold.


What can I make?

As long as the piece fits into the CubePro print area (10.8 x 10.6 x 9.5”), you are limited only by your imagination! We have seen people make architectural models, replacement parts, prototypes, jewelry, working gears, remotely controlled cars, toys, and much more. Any piece will start as a 3D model, which is then printed by the CubePro.


What colors can I use?

The filament cartridges that work with the CubePro come in over 24 colors. You can choose to build your designs in multi-colors and materials by using the CubePro software and printing with the CubePro Duo or CubePro Trio with multiple print jets.


What material does the CubePro use?

The CubePro prints in plastic (ABS or PLA) and Nylon.


How do I get started making stuff?

The CubePro comes with 25 free professional-grade 3D models for you to print. You can find more 3D design files to print in the Design Feed, or you can design your own 3D models using your free Cubify Invent design software or any software that can output an STL file. You’ll also find a variety of other design software tools in the Design Lab. Once you have a model, the CubePro software will turn it into a .cubepro file that the CubePro can read.


How do I get a file to my CubePro for printing?

You can send a file to your CubePro by transferring it using a USB stick. If you are connected via WiFi, you can communicate with your CubePro via WiFi and send print files wirelessly.


What are the benefits of the cartridges?

Our cartridges are filled with our custom ABS plastic or PLA plastic filament, with over 20 colors and materials, and are designed to work with the CubePro. We have even introduced a new material: Nylon to give you diverse multi-material printing options. Switching them out is a breeze because they snap right in. The CubePro cartridges are smart and can tell you how much filament you have left, and they won't let you start printing a design if you don't have enough filament to finish.


How long does it take to print a design?

The print time is proportional to the size and complexity of the design. An average smartphone case will take less than one hour to print.


Which files can the CubePro print?

The CubePro can directly print .cubepro files. The CubePro software, which comes with the CubePro printer, can convert .stl and .creation files into .cubepro files. Most CAD software (like Solidworks, ProE, Catia, Alibre, and Rhino) can create .stl files. .Obj files from Maya and ZBrush will need to be converted to .stl files first. There is no limit on the file size, but generally anything over 500MB would be considered really large.


What does the CubePro software do? Does it help me design things to print?

The CubePro software lets you prep an existing 3D model for printing on the CubePro. It lets you orient, scale, add supports if needed, and then turns the model into a .cubepro file that the CubePro can print. You can design your own 3D models using your free trial license of software from our Design Lab.


What operating systems does the CubePro software run on?

The CubePro software works on Windows and Mac.


How accurate is the CubePro?

Accuracy of the print is largely dependent on the geometry and orientation. Typical tolerances are around +/-0.5mm for dimensions less than 50mm and +/-1% for features larger than 50mm. If you need more accuracy, you can scale your file (either globally or locally) in your design software to account for the variance. There are no guaranteed tolerances on the CubePro printer.


What is the resolution of parts printed on the CubePro designs?

Choose from High Definition (HD): 70 microns, Standard Definition (SD): 200 microns, or Fast Mode: 350 microns.


How do I print peel away supports?

Supports are built with the same ABS or PLA plastic as the design. The CubePro software will add the needed supports for you in a way that will both minimize material and be easily removable after printing. CubePro supports can be popped off without tools.


What is included with a CubePro?

CubePro comes with at least one PLA cartridge, CubePro software, 25 free designs and Cubify Invent design software to get you printing straight from the box.


What is the price of CubePro cartridge?

$99


What is the difference between ABS and PLA plastic?

ABS and PLA are both plastic materials. Customers may use either PLA or ABS on the CubePro. When it comes to 3D printing, the key differences between ABS and PLA are:

  • ABS is more flexible and PLA is more solid, meaning when stressed, PLA will snap sooner
  • PLA is more glossy-looking consumable than ABS
  • Our PLA plastic is specially formulated to be compostable or biodegradable while our ABS is recyclable.

Tell me more about your new materials.

To give you a wide array of printing experience, we have added a new material to CubePro portfolio: nylon.

Nylon can be used to make strong, durable and functional parts. It is compatible with autoclave sterilization and is resistant to gasoline. Nylon is used in a wide array of applications, like automobile parts such as gas tanks, dashboards, enclosures and housings, snap-fit parts and living hinges, aircraft and motor parts, and more.


What are the different Print Modes?

The print modes determine how much plastic is used to make the part. This also will dictate how long the part will take to build and the strength of the part. CubePro can print in three different print modes: Lines, Diamonds and Honeycomb. Use Lines mode for building parts that do not require internal structural strength. Use Diamonds mode for self-supporting parts that require minimal internal structural strength and a lower requirement for flat top surfaces. Use Honeycomb mode for both great internal structural strength and optimum flat top surfaces.


Jewelry

Question 1

Answer 1

Sense 3D scanner

What is the scan volume of Sense 3D scanner?

The scan volume can be as small as 8 inches, to as large as 118 inches. The Sense 3D scanner has automated settings for optimized scanning of small objects (<18 inches), medium objects like a portrait or bust (<32 inches) and large objects like a full body or scene (<6 feet). The Sense 3D scanner has the most diverse scan range in its class with auto-optimized settings for small and large objects like a book or a motorcycle, heads to full bodies and scenes as large as 10 feet tall and wide.


What is the connectivity for the Sense 3D scanner?

USB 2.0 is the preferred connection.


How long does it take for the scanner to start up?

The scanner will start supplying scan data one second after connection and identification.


What operating systems work with Sense 3D scanner?

Windows 7, Windows 8, Windows 8.1, Mac OS X 10.8 or later.


Is there any special software needed for Sense 3D scanner?

The Sense 3D scanner comes with proprietary software. The scanner and software do not work without each other. The software allows you to scan, crop, edit, enhance and export your scan for further editing.


What is the resolution of scans from Sense 3D scanner?

It varies. At the highest resolution, the point-to-point spacing will be around 0.025 inches, and you will get scans ranging from about 20,000 to 400,000 triangles


What file types does Sense 3D scanner export?

The Sense 3D scanner software produces STL, OBJ and PLY files from the final scan. The latter two support per-vertex color output.


Is the Sense 3D scanner compatible with 3D printers other than the Cube and CubePro?

Yes, the Sense 3D scanner outputs an STL, OBJ or a PLY file that lets you print scans on other 3D printers.


Does the scanner need to be calibrated?

There is absolutely no need for any manual calibration by the user as the scanner self-calibrates during production.


What is scanner’s optimal distance range?

The scanner can capture depth images from 15 inches to 60 inches away for the subject. The scanner can capture depth at further distances, but these will be beyond the scope of the scanner’s guaranteed performance.


Will the scanner work outdoors?

Different lighting conditions can affect the scanner’s depth acquisition abilities. In general, the Sense Scanner is designed for indoor use and will work less optimally in direct sunlight.


Can the scanner operate in complete darkness?

Yes, though you will not capture any color with the scan data.


Does the Sense 3D scanner use lasers?

Yes, it projects a pattern onto the surroundings using an infrared Class I laser projector. This pattern is invisible to the naked eye.


Is the scanner safe for the human eye?

Yes, the scanner is a Class 1 certified product. Moreover, the scanner includes hardware and firmware mechanisms that monitor the laser and shut it down in the event of the slightest fault.


Why are there two cameras on the right side of the scanner?

One of the cameras captures the geometry and the other captures the color.


Why are nearby objects scanned with more detail than far away objects?

The scanner’s view is projective, meaning closer objects are seen with greater detail than objects that are further away. Basically, the scanner operates the same way as our eyes. As such, an object that is one inch in size and close to the scanner can be seen better than the same object that is farther away from the scanner.


Can I open the Sense 3D scanner to see what is inside?

Opening the Sense 3D scanner is strictly forbidden and will be considered a material violation of the license agreement.


Why does the 3D view turn white and nothing is visible when I get the scanner very close to an object?

This happens if you get closer than the scanner’s minimal defined distance (15 inches).


What temperature range is suitable for the scanner?

The scanner should not be operated outside of the specified temperature range. The scanner’s design specifications call for temperatures between 5 °C and 40 °C for optimal use. Higher or lower temperatures may alter the scanner’s performance, and in extreme deviations from the defined specification, the scanner may not work at all.

iSense 3D scanner

What is the scan volume of iSense?

The scan volume can be as small as 8 inches, to as large as 118 inches. iSense has automated settings for optimized scanning of small objects (< 18 inches), medium objects like a portrait or bust (< 32 inches) and large objects like a full body or scene (< 6 feet). iSense has the most diverse scan range in its class with auto-optimized settings for small and large objects like a book or a motorcycle, heads to full bodies and scenes as large as 10 feet tall and wide.


How long does it take for the scanner to start up?

The scanner will start supplying scan data one second after connection and identification.

What operating systems work with iSense?

iSense runs on iOS 7 or later and is supported on iPad Air, iPad Air 2, iPad with Retina display (4th generation) or iPad mini with Retina display.


What apps are compatible with iSense?

iSense owners can download and use the companion app, also called iSense, free of charge from Apple's App Store. The app allows you to scan, crop, edit, enhance and export your scan for further editing. In addition, apps developed for Occipital's Structure Sensor will also be compatible with iSense.


What is the resolution of scans from iSense?

It varies. At the highest resolution, the point-to-point spacing will be around 0.025 inches, and you will get scans ranging from about 20,000 to 400,000 triangles.


What file types does iSense export?

The iSense app produces STL, OBJ and PLY files from the final scan. The latter two support per-vertex color output.


Is iSense compatible with 3D printers other than the Cube and CubePro?

Yes, iSense outputs an STL, OBJ or a PLY file that lets you print scans on other 3D printers.


Does the scanner need to be calibrated?

There is absolutely no need for any manual calibration by the user as the scanner self-calibrates during production.


What is scanner's optimal distance range?

The scanner can capture depth images from 15 inches to 60 inches away for the subject. The scanner can capture depth at further distances, but these will be beyond the scope of the scanner's guaranteed performance.


Will the scanner work outdoors?

Different lighting conditions can affect the scanner's depth acquisition abilities. In general, iSense is designed for indoor use and will work less optimally in direct sunlight.


Can the scanner operate in complete darkness?

Yes, though you will not capture any color with the scan data.


Does iSense use lasers?

Yes, it projects a pattern onto the surroundings using an infrared Class I laser projector. This pattern is invisible to the naked eye.


Is the scanner safe for the human eye?

Yes, the scanner is a Class 1 certified product. Moreover, the scanner includes hardware and firmware mechanisms that monitor the laser and shut it down in the event of the slightest fault.


Why are nearby objects scanned with more detail than far away objects?

The scanner's view is projective, meaning closer objects are seen with greater detail than objects that are further away. Basically, the scanner operates the same way as our eyes. As such, an object that is one inch in size and close to the scanner can be seen better than the same object that is farther away from the scanner.


Can I open iSense to see what is inside?

Opening iSense is strictly forbidden and will be considered a material violation of the license agreement.


Why does the 3D view turn white and nothing is visible when I get the scanner very close to an object?

This happens if you get closer than the scanner's minimal defined distance (15 inches).


What temperature range is suitable for the scanner?

The scanner should not be operated outside of the specified temperature range. The scanner's design specifications call for temperatures between 5°C and 40°C for optimal use. Higher or lower temperatures may alter the scanner's performance, and in extreme deviations from the defined specification, the scanner may not work at all.